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Privacy Policy for Acore Hosting

Effective Date: May 25, 2026 Welcome to Acore Hosting (“Acore Hosting”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our Minecraft hosting services, including both free and paid hosting plans. This policy applies to:

• Our website
• Minecraft hosting services
• Client panel and billing systems
• Discord support servers
• Any related services operated by Acore Hosting

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1. Information We Collect

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Account Information

When you register for an account, we may collect:

• Username
• Email address
• Password (encrypted/hashed)
• Discord ID or username (if linked)

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Billing Information

For paid hosting services, we may collect:

• Billing name
• Billing address (optional)
• Transaction IDs
• Payment method details processed through third-party payment providers (Stripe / Paypal)

We do not store full credit card information on our servers.

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Server & Technical Data

To operate and secure our services, we may collect:

• IP addresses
• Login timestamps
• Browser and device information
• Minecraft server logs
• Resource usage statistics
• Crash reports and error logs

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Support Communications

If you contact support, we may store:

• Support tickets
• Emails
• Discord messages
• Attachments you provide

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2. How We Use Your Information

We use collected information to:

• Provide and maintain hosting services
• Create and manage accounts
• Process payments
• Prevent abuse, fraud, and attacks
• Improve performance and stability
• Respond to support requests
• Enforce our Terms of Service
• Comply with legal obligations

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3. Free Hosting Services

Users of free hosting plans may have additional limitations and monitoring to prevent abuse and maintain service stability. Free hosting servers may:

• Automatically suspend inactive servers
• Display limited advertisements or branding
• Have usage statistics monitored more closely for abuse prevention

We do not sell personal information collected from free hosting users.

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4. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Improve website functionality
• Analyze website traffic

You may disable cookies in your browser, though some features may not function correctly.

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5. Third-Party Services

We may share limited data with trusted third parties required to operate our services, including:

• Payment processors (such as Stripe or PayPal)
• DDoS protection providers
• Cloud hosting providers
• Analytics providers
• Discord for customer support

These third parties process data according to their own privacy policies.

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6. Data Security

We take reasonable security measures to protect your data, including:

• SSL/HTTPS encryption
• Password hashing
• Firewall and DDoS protection
• Restricted staff access
• Secure server infrastructure

However, no internet transmission or storage system can be guaranteed 100% secure.

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7. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet legal requirements
• Resolve disputes
• Enforce agreements

Inactive or terminated accounts may have data deleted after a reasonable retention period.

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8. Your Rights

Depending on your location, you may have rights under privacy laws including the UK GDPR and EU GDPR, such as:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Withdrawal of consent

To exercise these rights, contact us using the information below.

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9. Children’s Privacy

Acore Hosting does not knowingly collect personal information from children under 13 without parental consent. (Then again the minimum age to use Acore is 13, no questions asked) If you believe a child has provided personal information, contact us and we will remove it where required.

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10. International Users

Your data may be processed or stored in countries outside your own. By using our services, you consent to such transfers where legally permitted.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective once posted on our website. Continued use of our services after updates means you accept the revised policy.

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12. Contact Information

If you have any questions about this Privacy Policy or your personal data, contact us: Acore Hosting Email: hello@acorehosting.com Discord: https://discord.gg/cqT5zpNVEd Website: https://acorehosting.com